Refund & Cancellation Policy

At Palolem Casa, we understand that travel plans can change. Our Refund & Cancellation Policy is designed to be fair and transparent, ensuring clarity for our guests.

1. Cancellation by Guest

• Free Cancellation: Bookings canceled 7 days or more prior to check-in are eligible for a full refund.

• Partial Refund: Bookings canceled between 3–6 days prior to check-in will receive a 50% refund.

• No Refund: Cancellations made within 48 hours of check-in or for no-shows will not be refunded.

2. Early Departure

If a guest chooses to check out before the confirmed departure date, no refund will be applicable for the unused nights.

3. Modification of Booking

• Date changes are subject to availability.

• Any change request must be made at least 72 hours before check-in.

4. Cancellation by Palolem Casa

In the unlikely event that we need to cancel your booking due to unforeseen circumstances, guests will be offered:

• A full refund, or

• An option to reschedule the stay at no extra cost.

5. Refund Process

• Refunds, if applicable, will be processed within 7–10 business days from the cancellation date.

• The amount will be credited to the original mode of payment.

6. Contact for Cancellations

To cancel or modify your booking, please reach us at:
📧 Email: palolemcasa@gmail.com
📞 Phone: +91 9284275878